Our Work
Here are the most notable projects our team members have been involved recently
Government
Human Resources Transformation
The project was part of a multi-year digitalization program, targeting to streamline and automate the processes around the human resources like pre-selection, recruitment, onboarding, service desk, retirement, etc..
Roles & Responsibilities: 
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Collaborating with the senior stakeholders to identify the business needs and build strategy around the best use of ServiceNow platform
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Conducting workshops
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Defining Architecture and Data Modeling
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Building prototypes
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Building integrations with various proprietary applications
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Leading a team of ServiceNow developers
Project Challenges: ​
The coordination between more than 5 different teams working in parallel, was key factor to deliver the solution on time
ServiceNow modules involved: HR Module, ITSM, Employee Center, Service Catalog, Platform Development – Data Tables, Script Includes, Business Rules, Client Scripts, Apis
Financial Institution
Nuvolo Space and Asset Management
Designing & managing the implementation of Nuvolo Enterprise Space & Asset Management solution
Roles & Responsibilities: 
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Lead workshops with the customer and requirements gathering
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Solution architecture
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Leading the implementation, working closely with the developers
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Deployment to production
Project Challenges: ​
Customer was unhappy with the progress so far, and there were great expectations to our team to consult them and deliver
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ServiceNOW modules involved: ITSM, Service Portal, Service Catalog, Platform Development – Data Tables, Script Includes, Business Rules, Client Scripts, AutoCAD, Nuvolo Space Management
Government
Lease and Real Estate Management
The project goal was to migrate a government agency using multiple custom-built legacy systems to SericeNow platform utilizing Nuvolo Real Estate and Lease Management modules
Roles & Responsibilities: 
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Collaborating with the senior stakeholders to identify the business needs.
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Conducting workshops
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Defining Architecture and Data Modeling
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Building prototypes
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Building integrations with various proprietary applications
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Leading a team of ServiceNow developers
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Code reviews and Deployments
Project Challenges: ​
Customer wasn`t interested in building holistic and improved solution for them, rather they wanted all of the features from their old system to be present
ServiceNow modules involved: Nuvolo Lease Management, Nuvolo Real Estate Management, ServiceNow Platform Development – Mid Servers, REST Apis, Scheduled Jobs, Script Includes, Import Sets, REST Api, Tables, views etc..
Government
Asset Management Implementation
Designing & managing the implementation of ServiceNow Asset Management solution
Roles & Responsibilities: 
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Collaborating with the high management to identify and translate business needs into technical requirements
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Defining Architecture and Data Modeling
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Conducting workshops
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Integration with Oracle HCM and Procurement modules
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Leading a team of ServiceNow developers
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Code reviews and Deployments
Project Challenges: ​
There was an internal battle between keeping the system as OOTB as possible and building a solution that is tuned and optimized to the very last detail
ServiceNow modules involved: ServiceNow Asset Management, Procurement Management, Transfer Orders, ServiceNow Platform development - UI Pages, Widgets, Catalog Items, Flows, Workflows, script includes, scheduled jobs, REST APIs, etc..
Financial Industry
ITSM Migration
Customer recently acquired another company which already had SericeNow ITSM Implementation. The project goal was to build new ITSM best practice solution and migrate the acquired company to it
Roles & Responsibilities: 
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Collaborating with the solution architects to understand the requirements.
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Identifying gaps in the design specifications and providing mitigation alternatives
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Scoped applications migration
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Code refactoring and optimizations
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Migrating various integrations
Project Challenges: ​
The entire delivery team was ~50 people. The management of the dependencies of each sub-team was the key to success
ServiceNow modules involved: ServiceNow ITSM, CMDB, Service Catalog, Scoped Applications, Asset Management, Platform development - UI Pages, Widgets, Catalog Items, Flows, Workflows, script includes, scheduled jobs, REST APIs, etc..
IT Industry
Store Applications Development
Design and architecture for multiple ServiceNow Store Applications. The applications goal is to interface existing cloud and on-premise Identity Management systems. The applications are in top 12 of the most downloaded apps from the ServiceNow Store
Roles & Responsibilities: 
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Collaborating with the high management to identify and translate business needs into technical requirements
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Defining Architecture and Data Modeling
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Components and modules design
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Conceptualizing ServiceNow instances Infrastructure and source control solutions
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Optimizing and managing Software Development Life Cycle practices
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Leading a team of ServiceNow developers
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Code reviews
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Publishing to ServiceNow store
Project Challenges: ​
Huge demand for promised features and short deadlines, legacy code base, dysfunctional development team, were some of the issues we found when we join to help customer
Technologies used: ServiceNow Platform Development - Service Portal, Widgets, REST Apis, Script Includes, Data Tables, Forms/Views, mid-servers, GitHub, Java
Healthcare Industry
SAP P40 integration with Nuvolo
Building bi-directional integration between SAP P40 and Nuvolo/Siemens to synchronize – vendors, assets, work orders, purchase orders, etc..
Roles & Responsibilities: 
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Lead workshops with the customer and requirements gathering
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Solution architecture
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Writing backlog of stories
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Leading the implementation, working closely with the developers
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Code reviews
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Production Deployment
Project Challenges: ​
New department onboarding on existing MSP platform wanted specific optimization which were contradicting with the established practices
ServiceNOW modules involved: Nuvolo Clinical Asset Management, Platform SN Development – Mid Servers, Scripted REST Apis, Scheduled Jobs, Script Includes, SN Import Set REST Api, etc..
Financial Industry
Nuvolo Space and Move Implementation
Implementation of Nuvolo Space & Move module in ServiceNow
Roles & Responsibilities: 
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Lead workshops with the customer and requirements gathering
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Solution architecture
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Writing backlog of stories
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Leading the implementation, working closely with the developers
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Code reviews
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Production Deployment
Project Challenges: ​
There was a disconnect between what was promised to customer by the sales team and what was actually possible, so we had to align the expectations and still deliver a solution that brings them value
ServiceNOW modules involved: ITSM, Service Portal, Service Catalog, Platform Development – Data Tables, Script Includes, Business Rules, Client Scripts, AutoCAD, Nuvolo Space&Move Management
Transportation Industry
Nuvolo Facility Management Implementation
Implementation of Nuvolo Facility Management modules in ServiceNow
Roles & Responsibilities: 
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Lead workshops with the customer and requirements gathering
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Solution architecture
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Writing backlog of stories
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Leading the implementation, working closely with the developers
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Code reviews
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Production Deployment
Project Challenges: ​
Customer was in Australia but the delivery team was in Bulgaria, so the team had start their working day 5h earlier, so that there is more time to collaborate
ServiceNOW modules involved: ITSM, Service Portal, Service Catalog, Platform Development – Data Tables, Script Includes, Business Rules, Client Scripts, AutoCAD, Nuvolo Space Management
IT Industry
ServiceNow Discovery Implementation
​The goal of the project was to implement horizontal and vertical discovery of Windows, Unix, SNMP devices in various networks
Roles & Responsibilities: 
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Collaborating with the solution architect
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Actively working with IT team to
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Installing and configuring Mid-servers
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Configuring Schedules, ranges, identifiers, classifiers and probes
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Building discovery reports
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Troubleshooting
Project Challenges: ​
The estimated project timelines were not accounting for the number of stakeholders that the solution needed to satisfy
ServiceNOW modules involved: Discovery, Mid-servers, Performance Analytics
IT Industry
Nuvolo Extensions
Leading a team of software engineers in purpose of building set of plugins (AutoCAD, Revit, ArcGIS) for data synchronization with Nuvolo
Roles & Responsibilities: 
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Collaborating with the Product Management to identify the needs
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Defining Architecture and Data Modeling
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C#.NET Development
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ServiceNOW Development
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Packaging with WIX
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CI/CD pipelines on Azure
Challenges: ​
The desire of Management to deliver fast was working in the early stages of the product, but using this strategy universally caused a lot of internal problems
Technologies used: C#.NET, JavaScript, ServiceNOW, Nuvolo, AutoCAD, Revit, ArcGIS, MS Azure Graph, Wix installer, Azure Pipelines
Biotech industry
Employee Center Implementation
Migration from OOTB Service Portal to Employee Center. Project involves branding, doing new layout structure, taxonomy, developing of new widgets.
Roles & Responsibilities: 
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Lead workshops with the customer and requirements gathering
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Solution and UI design
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Developing more than 15 custom widgets
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Production Deployment
Project Challenges: ​
This was a pilot project and it`s success would determine the future expansion of ServiceNow platform within the organization, so there was a pressure on the team to deliver very good UX and quality on the Portal
ServiceNOW modules involved: ServiceNOW modules involved: Service Portal, Service Catalog, Widgets development, Script Includes, Business Rules, Client Scripts
Transportation Industry
Nuvolo Space&Move Implementation
Implementation of Nuvolo Space&Move product
Modules involved – Maintenance Management, Space & Move
Roles & Responsibilities: 
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Lead workshops with the customer and requirements gathering
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Solution architecture
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Leading the implementation, working closely with the developers
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Deployment to production
Project Challenges: ​
The project was part of a larger program for digitalization, so issues in other parallel projects were affecting our scope and timelines
ServiceNOW modules involved: ITSM, Service Portal, Service Catalog, Platform Development – Data Tables, Script Includes, Business Rules, Client Scripts, AutoCAD, Nuvolo Space Management
Manufacturing Industry
Nuvolo Facility Management
Implementation of Nuvolo Space&Move product
Modules involved – Maintenance Management, Space & Move, CPPM, Real Estate, Reservation Management, Nuvolo Mobile App
Roles & Responsibilities: 
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Lead workshops with the customer and requirements gathering
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Solution architecture
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Leading the implementation, working closely with the developers
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Deployment to production
Project Challenges: ​
The process changes associated with the project was not welcomed by all departments in the organization which resulted in number of escalations
ServiceNOW modules involved: ITSM, Service Portal, Service Catalog, Platform Development – Data Tables, Script Includes, Business Rules, Client Scripts, AutoCAD, Nuvolo Space Management
Healthcare Industry
RTLS Integration
Custom bi-directional integration between Nuvolo and Stanley MobileView. Synchronizing Assets and Locations and ensuring integrity between the systems
Roles & Responsibilities: 
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Working closely in agile manner with the customer
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Designing and implementing the solution
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Leading status meetings, test sessions, and offline communication
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Deployment to production & support
Project Challenges: ​
Coordinating team members from different companies and in multiple time zones
ServiceNOW modules involved: Nuvolo Clinical Module, ServiceNOW Platform Development – Mid Servers, Scripted REST Apis, Scheduled Jobs, Script Includes, SN Import Set REST Api, etc..
Retail Industry
Nuvolo Maintenance Management
Implementation of Nuvolo Enterprise Asset Management product. The product is built on ServiceNOW platform
Roles & Responsibilities: 
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Lead workshops with the customer and requirements gathering
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Solution architecture
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Leading the implementation, working closely with the developers
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Deployment to production
Project Challenges: ​
Involving and allowing external Vendors to the system has a lot of benefits, but brings also a lot of risks. The system had to be build in a generic way for every Vendor, but also allowing for individual configuration
ServiceNOW modules involved: ITSM, Service Portal, Service Catalog, Platform Development – Data Tables, Script Includes, Business Rules, Client Scripts, AutoCAD, Nuvolo Space Management
Insurance Industry
Nuvolo Space & Move Implementation
Implementation of Nuvolo Space&Move product
The product is built on ServiceNOW platform
Roles & Responsibilities: 
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Lead workshops with the customer and requirements gathering
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Solution architecture
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Leading the implementation, working closely with the developers
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Deployment to production
Project Challenges: ​
Even the fact that the scope of the project was relatively small, the delivery timelines were very aggressive. . Managing customer`s expectations and being agile with the requirements was the key to success.
ServiceNOW modules involved: ITSM, Service Portal, Service Catalog, Platform Development – Data Tables, Script Includes, Business Rules, Client Scripts, AutoCAD, Nuvolo Space Management
